Icon Guide
Green - All Ages
Black - Mature
Red - Adult


Return Policy
  • All Sales Final. Damaged items will be exchanged for like items only.
    • Items must be in perfect saleable condition when returned to us.
    • Opened videos, opened CD's, and opened DVD's can only be exchanged for the same title if defective.
    • Unopened videos, CD's and DVD's may be returned for store credit.
    • Some items cannot be returned under any circumstances.  The State of Nevada Health Code requires that boxer shorts and underwear be sold with no returns.
  • Clearance and auction items are FINAL SALE, AS IS WHERE IS
    • Absolutely no returns or refunds on items marked for clearance.
  • If we make a mistake...
    • We will gladly replace, refund, or credit your account.
    • We will pay for incoming shipping on the return.
  • No refunds on shipping

What to do if your order was damaged

  • Do not throw out packaging
    • Keep everything exactly as it arrived.  If your package was shipped via UPS, contact UPS insurance services at 1-800-PICK-UPS.  UPS will pick up your order and start the return process.
  • Contact Rabbit Valley for an RMA number
    • See instructions below for information
  • Rabbit Valley will attempt to replace items in your order

How to Return Stuff

  • Contact Rabbit Valley within 30 days of receiving your shipment.
    • Return requests received after 30 days cannot be honored.
  • Pack your items in either the original box or a new, clean, sturdy container.
  • Make a copy of your invoice.  Include the copy in your shipment.
  • Write the RMA number we will provide on the box.
  • Send your package to:

    RETURNS: RMA # ____________
    Rabbit Valley
    5130 S Fort Apache Ste 215 PMB 172
    Las Vegas, NV 89148
    USA

    See the Contact Information if you wish to send your package via UPS, FedEx, or another service.


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If you have questions, need help, or would like to contact us,
please email Rabbit Valley Customer Service Email Address and Contact Information or call (702) 291-8286 or fax (702) 537-2001.